System maintenance and management are essential parts of managing these risks. Many IT suppliers can monitor problems remotely and take action to prevent a system failure.
Many different types of maintenance contract are available. Most are on-site contracts where an engineer comes to your premises to fix the problem. However, some contracts still operate on a return-to-depot basis where you are required to return the equipment for repair. Costs vary considerably depending on the minimum response time and working hours you need.
Contracts may seem expensive, particularly for standard PCs and peripherals with extended on-site warranties. After assessing the risks, you may decide not to get a maintenance contract and simply hold spares or purchase new parts when necessary.
But the value of a contract is that someone else takes the responsibility for system maintenance. However, some suppliers may be reluctant to offer help desk, software support and other services unless they're also maintaining the hardware.
http://www.businesslink.gov.uk/bdotg/action/detail?itemId=1073792236&type=RESOURCES
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